I bridge business
and AI to ship
products that matter.

5+ years turning unstructured problems into AI-first platforms. RAG pipelines, agentic workflows, and API-driven integrations, built with a prototype-and-iterate mindset.

5+
Years in product
7M+
Users served
4
Live carrier clients
1
Patent filing
Nikhar Jain — Technical Product Manager
Experience across
Likewize logo
eBoxchain logo
MŌD Advisors logo
Johnson & Johnson logo
Dell Technologies logo
Cornell University logo
Clients I've served
USAA logoVanguard logoBoot Barn logoNike logoVictoria's Secret logoSantander logoBarclays logoStripe logoAccessPaySuite logoSamsung logoLuxottica logoUSAA logoVanguard logoBoot Barn logoNike logoVictoria's Secret logoSantander logoBarclays logoStripe logoAccessPaySuite logoSamsung logoLuxottica logo
About

Product Manager bridging business and AI.

I'm a Technical Product Manager with 5+ years bridging business and technology teams to ship AI-first, data-driven platforms. My work spans LLM integration, RAG pipelines, agentic workflows, and API-driven integrations — always with a prototype-and-iterate mindset. I'm currently filing a patent with my CTO for a 5-layer multi-agent AI platform, and I hold a Masters in Engineering Management from Cornell (3.88 GPA, full merit scholarship) with a DBA in progress at Westcliff University.

Based in
Irving, Texas
Experience
5+ years in product
Education
Cornell University
Focus
AI-first platforms, 0→1
Selected Work

Explore the work.

🌐● LIVE
Global Trade Platform

GTP — Device Trade-In Platform Hub

Built and shipped Likewize's Global Trade Platform — a unified hub for device trade-in operations across retail, online, and enterprise, live in production for Samsung, GiffGaff, EE, and Optus.

4 Live carrier clients
See the real UI ›
🔗● LIVE
Traceability Matrix

BRD × Jira Traceability Console

A production console that maps Excel BRD requirements against Jira tickets, auto-classifies BAU vs NPD, and bulk-creates tickets — replacing 8+ hours of manual review per release with minutes.

8+ hrs→min Per-release review
See the real UI ›
📱
iPhone Ultra

Modular iPhone Platform Strategy

A full product strategy, interactive hardware configurator, partner ecosystem, and $36B revenue model for a next-generation modular iPhone — presented as an interactive keynote.

$36B Revenue projection
See the real UI ›
💬
CX Transformation

Conversational Claim Assistants & Triage

Prototyped and shipped an AI-powered CX transformation at Likewize — conversational claim assistants, avatar presenters, and intelligent triage targeting 40% deflection and 4.0+/5 CSAT.

40% Deflection target
Read case study ›
🏥
eBoxchain

HIPAA Healthcare Platform — 0 to 1

As the first product hire, raised $250K from VCs and defined a HIPAA-compliant platform with 8+ API integrations, converting 4 new clients in 3 months.

$250K Funding raised
Read case study ›
Automations · Live in GTP

Real workflows, real nodes.

These automations run in production inside the Global Trade Platform — cron jobs, Jira and Freshservice syncs, and a RAG-powered BRD scanner. Each shows its actual node pipeline.

Website Watcher

● LIVE

Monitors website health across GTP client environments. Add URLs, crawl every linked page, detect down pages and broken links. Runs on a scheduled cron and surfaces reports with flagged links for the delivery team.

Open live app ↗
1
Vercel Cron
Scheduled trigger (hourly)
2
Load URL list
Postgres — watched sites
3
Crawl + link check
Fetch each page, follow links
4
Detect down pages
Status + latency thresholds
5
Flag & report
Dashboard + flagged links
Uptime monitoring · auto-flags broken linksVercel Cron · Next.js API · Postgres

DPS Enhancement Pulse

● LIVE

Pipeline pulse for DPS enhancements built for leadership. Pulls tickets from Jira and Freshservice from Jan 2025 onward, computes backlog health, monthly flow, and release-train mapping, with searchable ticket catalogs.

Open live app ↗
1
Scheduled sync
Refresh on interval
2
Jira API
DPS tickets by workflow status
3
Freshservice API
Service request view
4
Backlog + flow calc
Health, monthly throughput
5
Release-train map
Leadership dashboard
Live backlog health + monthly flow for leadershipJira API · Freshservice API · Next.js

LW Diagnostics

● LIVE

Self-serve device diagnostics web app that runs an in-browser health check across battery, network, sensors, and storage. Generates a shareable report agents attach to claims — cutting back-and-forth on no-fault-found returns.

Open live app ↗
1
Launch session
Browser-based, no install
2
Run device tests
Battery · sensors · network
3
Collect telemetry
Structured JSON results
4
Score health
Pass / warn / fail per check
5
Share report
Link attached to claim
Cuts NFF returns · agent-ready reportsNext.js · WebAPIs · Vercel

Product Request Status (Intake)

● LIVE

A single portal to look up product intake requests — status, timing, linked Jira updates, and stakeholder comments in one place. Replaces scattered email threads and manual Jira checks for request submitters.

Open live app ↗
1
Intake form
Request submission
2
Jira link
Map request → issue
3
Status poll
Live status + timing
4
Comments aggregate
Stakeholder updates
5
Status portal
One-place lookup
One portal for status, timing & Jira updatesJira API · Next.js · Vercel

Coverage Lookup App

● LIVE

A lightweight web app for CX agents to look up customer device coverage, claim eligibility, and entitlement in seconds. Replaces three legacy tools with a single search box backed by the GTP entitlement API.

Open live app ↗
1
Agent search
IMEI / phone / email
2
Entitlement API
Real-time coverage check
3
Claim history
Past + open claims merged
4
Eligibility engine
Plan rules + exclusions
5
Agent view
One-screen decision UI
3 tools collapsed into 1 · sub-second lookupsNext.js · Entitlement API · Postgres
How I think
⚠️

Start with the failure mode

Most PMs ask 'what should the AI do?' I ask 'what happens when it's wrong?' In regulated domains like insurance and healthcare, wrong answers are compliance violations, not bad UX. Designing guardrails IS the product work.

🤝

Trust is the product

In regulated environments, adoption flips the moment a human stays in control. My Traceability agent only took off once I added the sign-off loop. Agents do the heavy lifting; people make the call with a visible audit trail.

🎯

Prototype to persuade

A working demo beats any deck. I use Lovable, v0, and Claude tooling to turn abstract LLM orchestration into interactive products — which is how I've secured executive sponsorship for AI-first initiatives.

Frameworks

The mental models I ship with.

Battle-tested PM patterns from regulated-domain AI work. Each one earned its spot by surviving production.

🛡️
Agentic Design

Trust-First Agent Pattern

Agent searches & ranks, human signs off with comment + audit trail. The pattern that flipped adoption on the Traceability agent at Likewize.

🎯
RAG / Retrieval

3-Strategy Match Cascade

Direct key → reference ID → semantic keyword. Lifted requirement match rate from 54% to 91% on the Likewize patent system.

🚦
CX / Strategy

Triage-Don't-Replace

Reframe AI initiatives as augmentation. Route deterministic flows to AI, route complex ones to humans. The CX deflection unlock.

⚖️
Regulated Domains

Compliance-First Architecture

In HIPAA/insurance, regulatory controls are the foundation — never a retrofit. The reason eBoxchain became fundable.

Comms

Prototype-to-Persuade

Lovable + Claude tooling to turn LLM orchestration into clickable demos. The method that secured exec sponsorship for 3 AI initiatives.

Voices

What teams I've shipped with say.

Nikhar takes the messiest, most ambiguous AI problems and turns them into product roadmaps engineering can actually build. She is the rare PM who can debate a vector-store choice in the morning and a quarterly OKR in the afternoon.

C
CTO
Likewize Device Protection

She shipped our closed-loop agent workflow under deadline and got skeptical PMs to actually adopt it. Adoption is where most AI projects die — Nikhar made it the thing they couldn't work without.

Do
Director of Product
Likewize Device Protection

First product hire who could translate VC pitches, HIPAA architecture, and pharmacy API integrations in the same week. Raised $250K and converted 4 clients in 3 months — that's a 0→1 operator.

F
Founder
eBoxchain (Sam Analytic Solutions)

Nikhar's MŌD client work synthesized 15+ SME interviews and Pinecone/Claude RAG prototypes into a board deck that informed $12M in cost savings. Strategic and technical in equal measure.

EL
Engagement Lead
MŌD Advisors

Paraphrased from performance reviews and reference calls. Full references available on request.

Beyond work

What I do offline.

Traveling to new places and experimenting in the kitchen — two creative outlets that keep me curious.

Traveling — mountain overlook at sunrise

Traveling

Exploring new landscapes, cultures, and perspectives — one trip at a time.

Cooking — preparing a colorful meal

Cooking

Experimenting with flavors and recreating dishes from trips abroad.

For hiring managers

The questions you're actually asking.

Straight answers — fit, depth, timing, logistics.

Senior or Lead Technical PM roles where AI is the product, not a feature — agentic platforms, RAG-first products, AI-native B2B SaaS, applied AI in regulated domains (insurance, healthcare, fintech). Open to remote, hybrid in DFW, or relocation for the right team.
Education

Foundations & toolkit.

Westcliff University

Doctor of Business Administration
Corporate Strategy, Global Economy, Research Methods
2026 – 2029
Dallas, TX

Cornell University

M.Eng, Engineering Management
GPA 3.88 · 100% Merit Scholarship · Digital Platform Strategy
2022 – 2023
Ithaca, NY

Mody University

B.Tech, Computer Science & Economics
GPA 3.82 · 50% Merit Scholarship · ML, Deep Learning, Cloud
2017 – 2021
Rajasthan, India
Skills & Certifications
AI/ML
RAG PipelinesLangChain / LangGraphVector DBs (Pinecone, Qdrant)LLM EvaluationPrompt EngineeringAgentic WorkflowsHuggingFacePyTorch
Product
0→1 DiscoveryRoadmap PrioritizationImpact-Risk-EffortUser ResearchPRDs & SpecsGTM StrategyStakeholder MgmtExec Readouts
Data & Tools
PythonSQL (Oracle)RTableauPower BIDatabricksJiraConfluenceSalesforce
Platforms
AWSAzureNext.js / v0APIs / MicroservicesNeon PostgresCI/CDMCP Protocoln8n
🎯
Certified Scrum Product Owner
CSPO
☁️
AWS Cloud Practitioner
Amazon Web Services
🤖
AI Product Management
Duke & Microsoft
Nikhar Jain

Let's build something
that actually ships.

Open to AI Product Manager roles at ambitious companies.

Email Me →LinkedIn →

nj222@cornell.edu · +1 (607) 595-8222 · Irving, TX